1. Who We Are
Our website address is: https://houseofllama.net.
House of Llama (“we,” “our,” or “us”) operates this website and sells custom-printed apparel and accessories worldwide.
2. What Personal Data We Collect and Why
2.1 Orders and Fulfillment
When you place an order on our site, we collect and process:
- Your name
- Billing address
- Shipping address
- Email address
- Phone number (if provided)
- Order details (products purchased)
- Payment information (processed securely by our payment partners)
We use this data to:
- Process and fulfill your order
- Communicate with you about your purchase
- Comply with legal obligations
- Prevent fraud and ensure secure transactions
We share necessary order data with our production and fulfillment partner, Printful, to produce and deliver your items.
Printful’s Privacy Policy: https://www.printful.com/policies/privacy
2.2 Payments
Payments are processed securely by third-party payment providers:
- PayPal (PayPal account payments)
- PayPal Privacy Statement: https://www.paypal.com/webapps/mpp/ua/privacy-full
We do not store your full payment card details on our servers.
2.3 Comments
When visitors leave comments on the site, we collect:
- Data shown in the comments form
- Visitor’s IP address and browser user agent string (to help spam detection)
- An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you use it. After approval of your comment, your profile picture is visible to the public in the context of your comment. Gravatar Privacy Policy: https://automattic.com/privacy/
2.4 Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
2.5 Cookies
We use cookies to:
- Operate and secure the website
- Process orders
- Remember user preferences
- Analyze website traffic
Cookies may include:
- Login cookies (2 days to 2 weeks)
- Comment cookies (1 year)
- Session cookies
- Analytics cookies (if enabled)
You can manage or disable cookies in your browser settings.
If you leave a comment: You may opt in to saving your name, email address, and website in cookies for convenience.
2.6 Embedded Content
Articles on this site may include embedded content (videos, images, articles). Embedded content from other websites behaves as if you visited the other website, which may collect data about you, use cookies, and track your interaction.
2.7 Analytics and Marketing
We may use third-party analytics and advertising services (like Google Analytics and Facebook Pixel) to understand how visitors interact with our website and to promote our products.
These services may collect information about your device, browsing actions, and usage patterns.
Where required by law, we will request your consent to use such tracking technologies.
3. Who We Share Your Data With
We share your information with:
- Printful, to produce and fulfill orders
- Stripe and PayPal, to process payments securely
- Trusted service providers (e.g., email marketing, analytics, website hosting) that help us operate the site
We only share the minimum necessary information and require these parties to protect your data.
4. How Long We Retain Your Data
Comments: retained indefinitely, including metadata, so we can recognize and approve follow-ups automatically
Orders: retained as long as required by tax and accounting laws (usually 6–10 years)
Registered accounts: retained until you request deletion
Analytics data: retained per the policies of each provider
5. Your Rights Over Your Data
If you are in the EU/EEA or similar jurisdictions, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request a copy of your data (data portability)
To exercise these rights, please contact us at support@houseofllama.com. We will respond within 30 days.
6. Legal Basis for Processing (GDPR)
We process your personal data on the following legal bases:
- To fulfill our contract with you (e.g., process orders)
- To comply with legal obligations (e.g., record-keeping)
- For our legitimate interests (e.g., fraud prevention, improving services)
- With your consent (e.g., marketing cookies)
7. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Order information is shared with Printful for production and shipping, and with payment providers for transaction processing.
Data may be transferred to and stored in countries outside your own, including the United States, under appropriate safeguards.
8. How We Protect Your Data
We implement technical and organizational measures to secure your data, including:
- SSL encryption
- Restricted access to sensitive information
- Secure payment processing through Stripe and PayPal
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Please review it periodically.
10. Contact Us
For questions about this Privacy Policy or your personal data, please contact us:
📧 Email: support@houseofllama.net
Additional Links:
- Printful Privacy Policy: https://www.printful.com/policies/privacy
- PayPal Privacy Statement: https://www.paypal.com/webapps/mpp/ua/privacy-full
- Gravatar Privacy Policy: https://automattic.com/privacy/
